Workplace Violence and Harassment Prevention
Preventing and responding to workplace violence and harassment: definitions and types, provincial and federal OHS duties, human rights law, risk assessment, environmental design, de-escalation, lone and remote work, domestic violence, investigations under the Canada Labour Code and provincial rules, trauma-informed support and program evaluation.
HSE-108 12 lessons · 5 h 11 min
Offered by HSM University · Safety Training
This is the Canadian version of this course. See the American version.
What you'll learn
- Define workplace violence and harassment, distinguish the four types of workplace violence and the main forms of harassment, and separate them from reasonable management action
- Interpret statistics on workplace violence and harassment, calculate incident rates and estimate the human and organizational costs
- Describe the occupational health and safety duties on violence and harassment that apply in your province, territory or the federal jurisdiction
- Explain how human rights law addresses sexual and discriminatory harassment, employer liability and the duty to accommodate
- Identify risk factors and carry out a documented violence and harassment risk assessment with worker involvement
- Select prevention controls using the hierarchy of controls, environmental design, administrative measures and role-based training
- Recognize signs of escalation and apply verbal and non-verbal de-escalation techniques while keeping safety first
- Protect lone, mobile and remote workers with check-in systems and respond effectively to online harassment
- Recognize how domestic violence affects the workplace, respond supportively and develop a confidential workplace safety plan
- Respond to incidents, meet reporting duties and plan a prompt, impartial and fair investigation
- Support affected workers using trauma-informed principles, psychological first aid and a graduated return to work
- Build, evaluate and improve a violence and harassment prevention program using a balanced set of indicators
Course content
12 lessons · 5 h 11 min total · final exam
- 1 What counts as workplace violence and harassment 29 min · quiz
- 2 The scale and impact of violence and harassment 27 min · quiz
- 3 Violence and harassment law in Canada 26 min · quiz
- 4 Human rights law, sexual harassment and discrimination 25 min · quiz
- 5 Risk factors and assessing the risk of violence and harassment 25 min · quiz
- 6 Prevention: environmental design, work practices and training 25 min · quiz
- 7 Recognizing escalation and de-escalating conflict 25 min · quiz
- 8 Working alone, in the community and online 25 min · quiz
- 9 Domestic and intimate partner violence and the workplace 26 min · quiz
- 10 Reporting, responding to and investigating incidents and complaints 25 min · quiz
- 11 Supporting affected workers: trauma-informed response and recovery 25 min · quiz
- 12 Building, evaluating and improving a prevention program: capstone 28 min · quiz
- E Final exam 20 questions
Description
Preventing and responding to workplace violence and harassment: definitions and types, provincial and federal OHS duties, human rights law, risk assessment, environmental design, de-escalation, lone and remote work, domestic violence, investigations under the Canada Labour Code and provincial rules, trauma-informed support and program evaluation.