Prequalifying contractors

Before last August, Harrowgate Foods Ltd. chose contractors in much the same way most mid-sized companies do. A maintenance planner knew a few firms, purchasing asked for three quotes and the lowest compliant price usually won. Safety came in at the end, as a request for an insurance certificate and a signed copy of the contractor rules sheet. Coastal Fab and Weld never went through even that, because it was hired by Bayview, not by the plant. When Elena Novak asked Kevin Doucette how many of the twenty-six firms on site last August had ever been asked about their safety program, his answer was four.

Prequalification is the stage where a host checks, before inviting a contractor to bid, that the firm has the safety program, record, competence and documents needed for work at the job's risk level. It is not a guarantee. A firm with a strong record can still have a bad day on a new site. But prequalification removes the firms most likely to have one, and it tells the host what to watch for with the rest.

Prequalify before price

The single most important rule in prequalification is timing. Safety must be assessed before price is known, or at least separately from it. Once a planner has a quote that is twenty percent lower than the others, every question about the cheaper firm's safety record becomes an obstacle to saving money. Harrowgate Foods Ltd.'s new rule is simple: only firms already on the approved list for the job's risk level are invited to quote. If the planner wants a new firm, it goes through prequalification first.

The approved list is organized by trade and by risk level. A firm approved for low-risk work, such as delivering parts or calibrating scales, is not automatically approved for medium- or high-risk work. A roofing contractor approved for high-risk roof work is not approved for confined space entry unless it has shown that capability too. Approval lasts a year, after which the firm must renew with current documents and its performance rating from any work done at the plant.

What to ask for

The information requested increases with the risk level. For low-risk work, Harrowgate Foods Ltd. asks only for proof of workers' compensation coverage and liability insurance, a contact name and the firm's agreement to follow site rules. For medium- and high-risk work, it asks for a completed safety questionnaire with supporting documents. The questionnaire has six parts:

• Company information: legal name, ownership, years in business, trades, size, regions served and a safety contact.
• Safety program: the written program, policies for the high-risk activities the firm does, how it trains and supervises workers, how it investigates incidents and how it manages subcontractors. Holding a Certificate of Recognition (COR), or SECOR for small employers is strong evidence of an audited program.
• Safety record: for the last three years, hours worked, recordable injuries, lost-time injuries, fatalities and any orders, tickets or prosecutions under occupational health and safety law, with the firm's WCB experience rating history.
• Competence: the training and certifications held by workers and supervisors for the trades and high-risk activities the job involves, such as refrigeration mechanic, electrician, welding, fall protection or confined space.
• Subcontracting: whether the firm uses subcontractors, how it selects and controls them, and its agreement to name them in advance.
• Documents: a WCB clearance letter showing the firm is in good standing, certificates of liability insurance and references from at least two clients for similar work.

a Certificate of Recognition (COR), or SECOR for small employers is a certification awarded to an employer whose health and safety program has passed an audit against an industry standard, carried out under a program recognized across most of Canada. In Nova Scotia, certifying partners in construction and other sectors run the program. A COR does not prove a firm will work safely on a particular job, but it shows the firm has a documented program and has been audited against it, which few small firms without one can match.

Reading safety statistics

Safety statistics are the most requested and most misunderstood part of prequalification. They are lagging indicators: they measure harm that has already happened, and for small firms they can be dominated by chance. They are still useful, as long as the host understands what each one measures and treats it as one input among several.

The most common rate is the total recordable injury frequency (TRIF), which normalizes recordable injuries to a standard number of hours. Many Canadian employers and owners use the same base as the US rate, 200,000 hours, which represents 100 full-time workers for a year; some use one million hours. Always check which base a contractor used before comparing. The lost-time injury frequency counts only injuries that caused time away from work beyond the day of injury.

WCB experience rating adjusts a firm's WCB assessment rate up or down from its industry rate according to its own claims costs compared with similar employers. A firm with fewer and less costly claims than its peers pays less. Experience rating is useful as a sign of claims history, but it reflects costs, not just frequency, and it can be affected by a single serious claim.

# Compare three refrigeration contractors bidding on the valve station job
firms = {
    # name: (hours over 3 yrs, recordables, serious cases, experience modifier, audited program)
    "Northline":  (186000, 3, 1, 0.86, True),
    "Polar Mech": (412000, 14, 6, 1.12, True),
    "IceTech":    (38000, 1, 1, 0.95, False),
}
for name, (hrs, rec, dart, emr, audited) in firms.items():
    trir = rec * 200000 / hrs
    dartr = dart * 200000 / hrs
    print(f"{name:<11} recordable rate {trir:4.2f}  serious-case rate {dartr:4.2f}  modifier {emr:.2f}  audited {audited}")

# How much would one more recordable move each firm's rate?
for name, (hrs, rec, *_ ) in firms.items():
    change = 200000 / hrs
    print(f"one more recordable adds {change:.2f} to {name}'s rate")

Northline   recordable rate 3.23  serious-case rate 1.08  modifier 0.86  audited True
Polar Mech  recordable rate 6.80  serious-case rate 2.91  modifier 1.12  audited True
IceTech     recordable rate 5.26  serious-case rate 5.26  modifier 0.95  audited False
one more recordable adds 1.08 to Northline's rate
one more recordable adds 0.49 to Polar Mech's rate
one more recordable adds 5.26 to IceTech's rate

The output shows why rates need care. IceTech's rate is based on only 38,000 hours, so one more injury would add more than five points to it. Its single recordable means almost nothing on its own. Polar Mech has the highest rate and the highest modifier, both based on enough hours to be meaningful, which is a real signal worth asking about. Northline looks best on paper, and it is also the firm whose technician opened a valve on a line the plant was working on last year. The numbers did not capture that, because no one was hurt.

Elena's rule for the program is that statistics open conversations; they do not close them. A high rate leads to questions about what happened and what changed. A low rate for a firm with few hours is treated as no information. And a firm's own near misses and incidents on the host's site, recorded in Lesson 11's performance ratings, are given more weight than numbers from elsewhere.

Scoring and decisions

Harrowgate Foods Ltd. scores each medium- and high-risk questionnaire out of 100, with points for the safety program, the record, competence, subcontractor management and references. Elena's team does the scoring, not purchasing, and the score is recorded with notes. The thresholds lead to one of four decisions:

• Approved at the requested risk level, for one year.
• Approved with conditions, such as a requirement to provide a site-specific safety plan, to have a supervisor on site at all times or to accept more frequent audits.
• Approved at a lower risk level only, for example for medium-risk work but not high.
• Not approved, with the reasons recorded and the firm told what it would need to change to reapply.

Scoring is not purely mechanical. Some answers are gates: a firm with a fatality or a serious prosecution in the last three years, or one that cannot show training for the high-risk activity it will perform, is not approved for that work whatever its score. Equally, a small firm with a short record and no audit may still be approved with conditions if its owner can show competence and a sound, practical program. Many excellent specialist contractors are small, and a program that excludes every small firm will end up with fewer good choices, not more.

Checking what contractors say

Questionnaires are self-reported. Most contractors answer honestly, but some exaggerate and some simply do not know their own numbers. Harrowgate Foods Ltd. checks a sample of answers for every high-risk approval and all answers for any firm with a score close to a threshold:

• Certificates of recognition can be confirmed with the issuing body.
• WCB clearance can be checked directly through the WCB's online service.
• Experience rating information can be compared with WCB statements the firm provides.
• Orders and prosecutions under occupational health and safety law are often published by the regulator and can be searched.
• References are called, not just collected, with specific questions about safety performance on similar work.
• Training certificates for key workers are checked against the issuer's records when possible.

Some companies use third-party prequalification services, which collect contractors' documents, verify some of them and score firms against the host's criteria. They can save time, especially for hosts with hundreds of contractors, and many contractors already maintain a profile with one or more of them. They do not replace the host's judgment. The host still decides the criteria, reviews the high-risk approvals and adds what no outside service can know: how the firm actually performed on the host's own site. Harrowgate Foods Ltd. decided that, with fewer than a hundred contractors a year, it would run prequalification itself but accept current documents from such services where a contractor already had them.

Prequalifying subcontractors

Coastal was never prequalified because nobody knew it existed. The new program closes that gap in two ways. First, every high-risk bid must name all subcontractors the bidder intends to use, and each named subcontractor must be prequalified for its part of the work before the contract is awarded. Second, the contract forbids adding unnamed subcontractors without the host's written approval. Lesson 10 covers the management of subcontractors on site.

Jen MacLeod, Bayview's site supervisor, was supportive. Bayview had been caught out by Coastal too: it had subcontracted the steelwork in a hurry when its own welder was injured elsewhere, and had not checked Coastal's program. 'If you had asked us to name them,' she told Elena, 'we would have had to think about it, and we would not have used them.' Coastal's owner was later invited to apply for prequalification and was approved for low-risk work with conditions, after showing a new hot work procedure and fire watch training for its crew.