ITIL Foundation Prep
Service management concepts, guiding principles, the value system and key practices, with notes on ITIL 4 and ITIL Version 5.
- Courses
- 8
- Ready now
- 6
This program follows the structure of a complete preparation course for the ITIL Foundation exam. Each course is free and earns a certificate of completion; courses marked "In development" show their planned lessons and open as they are written.
1. Start here
| Code | Course | Status |
|---|---|---|
| ITIL-101 | How ITIL Certification Works | Ready |
| ITIL-110 | Service Management Key Concepts | Ready |
2. Build the knowledge
| Code | Course | Status |
|---|---|---|
| ITIL-120 | Guiding Principles and Governance | Ready |
| ITIL-130 | The Service Value System and Value Chain | Ready |
| ITIL-140 | ITIL Practices I: Service Support | Ready |
| ITIL-141 | ITIL Practices II: Service Delivery and Improvement | Ready |
| ITIL-150 | Digital Products, AI and Transformation | In development |
3. Get exam-ready
| Code | Course | Status |
|---|---|---|
| ITIL-160 | ITIL Foundation Exam Strategy and Practice | In development |