How ITIL Certification Works
ITIL from its origins to ITIL (Version 5): the PeopleCert scheme and designations, the Foundation and higher-level exams, choosing a path, training costs, study methods, a weighted study plan and three-year renewal.
ITIL-101 12 lessons · 5 h 30 min
Offered by HSM University · ITIL Foundation Prep
This is the Canadian version of this course. See the American version.
What you'll learn
- Explain what ITIL is, what problems it addresses and how it relates to other frameworks and standards
- Trace the history of ITIL from the CCTA books through version 3, ITIL 4 and ITIL (Version 5)
- Describe the roles of PeopleCert, accredited training organizations, PeopleCert Plus and professional communities
- Compare ITIL 4 and ITIL (Version 5) and apply the transition rules for existing certificate holders
- Map the Version 5 modules to the Practice Manager, Managing Professional, Strategic Leader and Master designations
- Describe the Foundation exam format and apply pass-mark and time-per-question arithmetic
- Distinguish closed-book and open-book exams and prepare for scenario-based questions at higher levels
- Choose a certification path by role and estimate its time, cost, expected benefit and payback period
- Compare training formats and providers by total cost and understand employer funding and tax considerations
- Apply retrieval practice, spaced repetition, interleaving and error logs to ITIL study
- Build a weighted weekly study plan with milestones, readiness checks and a buffer
- Plan certification renewal and produce a complete personal certification plan
Course content
12 lessons · 5 h 30 min total · final exam
- 1 What ITIL is and why organizations use it 25 min · quiz
- 2 A short history of ITIL 25 min · quiz
- 3 The ITIL product family and the PeopleCert ecosystem 25 min · quiz
- 4 ITIL 4 and ITIL (Version 5) 27 min · quiz
- 5 The qualification scheme and designations 27 min · quiz
- 6 The Foundation exam in detail 28 min · quiz
- 7 Higher-level modules and exam styles 27 min · quiz
- 8 Choosing a path by role 29 min · quiz
- 9 Training options and accredited providers 29 min · quiz
- 10 Study strategies and resources 27 min · quiz
- 11 Building a study plan 30 min · quiz
- 12 Maintaining certification and capstone 31 min · quiz
- E Final exam 20 questions
Description
ITIL from its origins to ITIL (Version 5): the PeopleCert scheme and designations, the Foundation and higher-level exams, choosing a path, training costs, study methods, a weighted study plan and three-year renewal.