Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate (MB-230) Prep
Cases, queues, entitlements and SLAs, knowledge management, unified routing, omnichannel and Copilot for customer service.
- Courses
- 4
- Ready now
- 0
This program follows the structure of a complete preparation course for Exam MB-230 (Microsoft Dynamics 365 Customer Service Functional Consultant). Each course is free and earns a certificate of completion; courses marked "In development" show their planned lessons and open as they are written.
1. Start here
| Code | Course | Status |
|---|---|---|
| MSBA-140 | Dynamics 365 Customer Engagement Foundations | In development |
2. Build the knowledge
| Code | Course | Status |
|---|---|---|
| MSBA-282 | Case Management and Knowledge in Dynamics 365 Customer Service | In development |
| MSBA-283 | Routing, Omnichannel and Copilot in Customer Service | In development |
3. Get exam-ready
| Code | Course | Status |
|---|---|---|
| MSBA-288 | MB-230 Exam Readiness | In development |