IT Service Management
IT foundations, the service desk, ITIL service management, incident, problem and change management, service levels, assets and suppliers, ITSM tools and automation, and DevOps and site reliability.
- Years
- 2
- Courses
- 22
- Credits
- 48
- Ready now
- 13
This program follows the structure of a two-year information technology diploma at a Canadian polytechnic, with a service management focus. Each course is free and earns a certificate of completion; courses marked "In development" show their planned lessons and open as they are written.
Year 1
Fall term
| Code | Course | Cr | Status |
|---|---|---|---|
| NET-101 | IT Fundamentals: Hardware, Software and Support | 3 | Ready |
| NET-110 | Networking Fundamentals | 3 | Ready |
| NET-103 | Linux Administration | 3 | Ready |
| ITSM-101 | Service Desk and Technical Support | 3 | In development |
| ITIL-110 | Service Management Key Concepts | 0 | Ready |
Winter term
| Code | Course | Cr | Status |
|---|---|---|---|
| NET-105 | Windows Server and Active Directory | 3 | In development |
| CYB-101 | Security Fundamentals | 3 | Ready |
| ITIL-120 | Guiding Principles and Governance | 0 | Ready |
| ITIL-130 | The Service Value System and Value Chain | 0 | Ready |
| PYTH-101 | Python Programming I | 3 | Ready |
Year 2
Fall term
| Code | Course | Cr | Status |
|---|---|---|---|
| ITIL-140 | ITIL Practices I: Service Support | 0 | Ready |
| ITIL-141 | ITIL Practices II: Service Delivery and Improvement | 0 | Ready |
| ITSM-201 | Incident, Problem and Major Incident Management | 3 | In development |
| ITSM-210 | Change, Release and Configuration Management | 3 | In development |
| NET-120 | Cloud Computing Fundamentals | 3 | Ready |
| PYTH-120 | Scripting and Automation for IT | 3 | Ready |
Winter term
| Code | Course | Cr | Status |
|---|---|---|---|
| ITIL-150 | Digital Products, AI and Transformation | 0 | Ready |
| ITSM-220 | Service Level Management and Metrics | 3 | In development |
| ITSM-230 | IT Asset, Financial and Supplier Management | 3 | In development |
| ITSM-240 | ITSM Tools and Workflow Automation | 3 | In development |
| ITSM-260 | Agile, DevOps and Site Reliability for Service Management | 3 | In development |
| ITSM-290 | IT Service Management Capstone | 3 | In development |