Monitoring and Troubleshooting Teams Call Quality
Network and call quality monitoring with Call Analytics, the Call Quality Dashboard and Quality of Service.
MSBA-232 12 lessons planned ▶ Video lessons coming soon
Offered by HSM University · Microsoft Certification Prep
Course content
- 1What affects call qualityComing
- 2Network requirements and testingComing
- 3Quality of Service configurationComing
- 4Call AnalyticsComing
- 5The Call Quality DashboardComing
- 6Reporting and Power BI templatesComing
- 7Troubleshooting audio and videoComing
- 8Troubleshooting PSTN callsComing
- 9Troubleshooting devicesComing
- 10Working with service providers and Microsoft supportComing
- 11Continuous improvementComing
- 12Case study: fixing poor call quality at a branchComing
Requirements
Recommended background. You can start any course at any time.
Description
Network and call quality monitoring with Call Analytics, the Call Quality Dashboard and Quality of Service.