Front-of-House, Alcohol Service and Delivery Safety
Safety for servers, bartenders, hosts, delivery drivers and managers outside the kitchen: carrying trays and hot plates, broken glass, aggressive and intoxicated customers and de-escalation, responsible alcohol service and the provincial server training programs and liquor laws, refusing service and preventing over-service, harassment from customers, working late and closing, cash handling and robbery, food delivery driving and parking-lot safety, patios, heaters and weather, and a closing-shift safety plan.
HSE-383 12 lessons planned ▶ Video lessons coming soon
Offered by HSM University · Safety Training
Course content
- 1Hazards in the dining room and barComing
- 2Trays, hot plates and broken glassComing
- 3Difficult and aggressive customersComing
- 4De-escalation for servers and bartendersComing
- 5Responsible alcohol serviceComing
- 6Refusing service and preventing over-serviceComing
- 7Harassment from customersComing
- 8Working late, closing and cash handlingComing
- 9Delivery driving and parking-lot safetyComing
- 10Patios, heaters and outdoor serviceComing
- 11Emergencies in a full restaurantComing
- 12Capstone: a closing-shift safety planComing
Requirements
Recommended background. You can start any course at any time.
Description
Safety for servers, bartenders, hosts, delivery drivers and managers outside the kitchen: carrying trays and hot plates, broken glass, aggressive and intoxicated customers and de-escalation, responsible alcohol service and the provincial server training programs and liquor laws, refusing service and preventing over-service, harassment from customers, working late and closing, cash handling and robbery, food delivery driving and parking-lot safety, patios, heaters and weather, and a closing-shift safety plan.