Customer Service and Counter Sales
Serving walk-in, phone, online and technician customers at the parts counter, from the first question to the sale.
APT-130 12 lessons planned ▶ Video lessons coming soon
Offered by HSM University · Parts Technician
Course content
- 1The parts counter and its customersComing
- 2Listening and asking the right questionsComing
- 3Selling, upselling and related salesComing
- 4Quoting price and availabilityComing
- 5Phone and online ordersComing
- 6Serving shop techniciansComing
- 7Commercial and fleet accountsComing
- 8Returns, exchanges and core chargesComing
- 9Warranty claims and policiesComing
- 10Handling difficult customersComing
- 11Payment, credit and invoicingComing
- 12A busy morning at the counterComing
Requirements
Recommended background. You can start any course at any time.
Description
Serving walk-in, phone, online and technician customers at the parts counter, from the first question to the sale.