MB-230 Exam Readiness
Exam format, strategy and a full domain review for Exam MB-230: Microsoft Dynamics 365 Customer Service Functional Consultant.
MSBA-288 12 lessons planned ▶ Video lessons coming soon
Offered by HSM University · Microsoft Certification Prep
Course content
- 1What the MB-230 exam coversComing
- 2Exam formats and case studiesComing
- 3Domain review: configuring Customer ServiceComing
- 4Domain review: case managementComing
- 5Domain review: knowledge and SLAsComing
- 6Domain review: routing and channelsComing
- 7Domain review: Copilot and analyticsComing
- 8Scenario questionsComing
- 9Common mistakesComing
- 10Hands-on practiceComing
- 11A study planComing
- 12Final reviewComing
Requirements
Recommended background. You can start any course at any time.
Description
Exam format, strategy and a full domain review for Exam MB-230: Microsoft Dynamics 365 Customer Service Functional Consultant.