Change, Release and Configuration Management
Changing IT services safely: change enablement, change advisory boards, release and deployment, and keeping an accurate configuration management database.
ITSM-210 Year 2 3 credits 12 lessons planned ▶ Video lessons coming soon
Offered by HSM University · IT Service Management
Course content
- 1Why changes cause outagesComing
- 2Types of change: standard, normal and emergencyComing
- 3Assessing risk and impactComing
- 4Change authorities and advisory boardsComing
- 5Change schedules and freeze periodsComing
- 6Release managementComing
- 7Deployment approachesComing
- 8Configuration items and relationshipsComing
- 9The configuration management databaseComing
- 10Discovery and keeping data accurateComing
- 11Change in agile and DevOps teamsComing
- 12Capstone: planning a risky changeComing
Requirements
Recommended background. You can start any course at any time.
Description
Changing IT services safely: change enablement, change advisory boards, release and deployment, and keeping an accurate configuration management database.
Part of the Information Technology stream, typically taken in year 2.