Parts Department Management

Course content

1. 1The parts department in the dealership or storeComing
2. 2Pricing, margins and discountsComing
3. 3Sales targets and reportsComing
4. 4Managing parts staffComing
5. 5Training and apprenticesComing
6. 6Supplier relationships and programsComing
7. 7Working with the service departmentComing
8. 8Customer satisfaction and loyaltyComing
9. 9Financial statements for parts managersComing
10. 10Audits, controls and policiesComing
11. 11Technology and e-commerce for partsComing
12. 12Turning around a parts departmentComing

Requirements

• APT-210 Inventory Control and Stock Management
• APT-130 Customer Service and Counter Sales

Recommended background. You can start any course at any time.

Description

Managing a parts department as a business: staff, sales targets, pricing, margins and the relationship with the service shop.